Times and conditions of shipment. (Pincha aquí si quieres ver la web en español)
Your order will arrive at the address you indicate of Spain and Portugal, with MRW, in 1 or 2 working days depending on the type of transport you choose. We recommend choosing an address where there is always someone to pick up the order because it is not possible to ensure a delivery time slot.
SPAIN AND PORTUGAL:
Shipping costs FREE (Peninsula only) on orders over 45€ Professional € 150
NORMAL SHIPPING 48h (€ 3.99)
Delivery in 2 working days (Monday to Friday) Orders placed before 4:00 p.m.
* Free shipping from 45€
URGENT 24h(€ 6.99)
Delivery to the next business day (Monday to Friday) throughout the day. Orders placed before 4:00 p.m. * Only € 3 on orders over 45€
Super URGENT from TODAY to TODAY, (11,99 €) Only MADRID CAPITAL.
If you place the order before 12:00 we will deliver it the same day before 7:00 p.m.
* Only € 6 on orders over 45€
* Only working days.
BALEARES (€ 7.99) delivery in 3 or 4 working days (Monday to Friday) Orders placed before 4:00 p.m.
CANARY ISLANDS, CEUTA AND MELILLA (We do not ship to the Canary Islands, Ceuta or Melilla, but you can choose the option "pick up in store" and send a transport managed by you to pick up the package)
INTERNATIONAL DELIVERY DHL (€ 19) Delivery in 24/48H working days, in the countries indicated below. *Only € 15 on orders over €45
Countries allowed within International Shipping:
Austria, Belgium, Denmark, Finland, France, Greece, Holland, Ireland, Italy, Monaco, United Kingdom, Sweden and Germany.
1- Delivery times are computed over working days. (Monday to Friday)
2- The NORMAL transport will be free for orders over 45€ (Peninsula ibérica only)
The NORMAL transport will be free for professionals in orders over € 150 (Peninsula ibérica only)
3- You will receive a tracking number of your order in an email so that you can consult at any time where your order is.
4- In case the address or CP that you indicate is wrong, additional shipping costs will be generated to forward the package to the correct address.
It is very important that the address you choose as delivery address is one in which the delivery schedule is as wide as possible, since deliveries are made throughout the day (morning or afternoon). In the same way the transport agency MRW commits to make two deliveries in the address that you have indicated in your order, in case of absence in both attempts the collection of the order will be made in the MRW office to which the C.P. the client's.
In the case that the user asked us to set a third delivery at home, this would imply an extra expense that would be indicated before the same, previous compliance and payment by the User.
Your package will remain a maximum of 15 days in the office of MRW, after that time the package would be returned to our warehouse, once here we would proceed to make the refund of the amount of the order discounting the shipping costs to and from our warehouse.
You can pick up your order at our warehouse in Algete around 2 hours after placing your order, Monday through Friday from 09:00 to 14:00 and from 15:00 to 18:00. Choose the option "Pick up in store" and we will send you an email when it is ready, saving you in this way the shipping costs.
Calle Nogal 9-11, Nave 7. El Nogal Industrial Estate. Algete Madrid. C.P. 28110. Telephone: 916281459
Warranty and returns:
In case of defective product we will proceed to the substitution, price reduction or termination of the contract, procedures that will be free for the consumer and user. - Fiestafacil responds to the lack of conformity that manifests within two years of delivery.
In fiestafacil.com we want you to be satisfied with each purchase, but we also understand that there will be times when you want to return products to us. Below you will find our return policy for these occasions.
Returns for any manufacturing defect in the product:
The return of products that have manufacturing defects will not entail any additional cost for you. FiestaFácil will be responsible for the costs arising from the collection and delivery of the product in substitution if necessary.
To formalize the return, the user must contact FiestaFácil, within two years from the delivery of the order, to the email of firstname.lastname@example.org or by calling 916281459 Monday through Friday from 09:00 to 18: 00 indicating the product or products to be returned, and attaching a photograph and a detailed list of the defects appreciated in them.
Once the product is received and we check the defects, we will try to offer you the possibility of replacing the product with another of identical characteristics, unless this option is objectively impossible for FiestaFácil in which case we will refund the amount of the same.
Address of Fiestafacil.com:
Calle Nogal 9-11, Nave 7. El Nogal Industrial Estate. Algete, Madrid. C.P. 28110